Return Policy

**Return Policy**

At **ELM**, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward and hassle-free return process.

**Free Returns**
We offer **free returns** on all eligible items within **30 days** of the delivery date. You will not be charged any restocking fees or return shipping costs.

**Conditions for Returns**
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging, including all tags, manuals, and accessories.
- For electronic items, all protective films and seals must be intact.

**Non-Returnable Items**
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods (e.g., underwear, swimwear)
- Custom or personalized orders

**How to Initiate a Return**
1. Contact our customer service team via email at **[email protected]** or call us at **+86 21-1234-5678**.
2. Provide your order number and the reason for the return.
3. Our team will issue a Return Merchandise Authorization (RMA) number and provide a prepaid return shipping label.
4. Pack the item securely, include the RMA number inside the package, and drop it off at the nearest shipping carrier.

**Refund Process**
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed within **5-7 business days** and automatically applied to your original method of payment.

**Exchanges**
For exchanges, please follow the return process above and place a new order for the desired item. This ensures the fastest possible delivery.

**Contact Information**
- **Company Address:**
No. 288, Zhongshan Road, Huangpu District, Shanghai, China
- **Email:** [email protected]
- **Phone:** +86 21-1234-5678

If you have any questions or need further assistance, please do not hesitate to reach out. We are here to help!